The first step is to contact the emergency services (SAMU, Police, and/or Fire Department) to file an Incident Report. Then, contact our 24-hour Emergency Customer Service Center via WhatsApp at the following number: 0800 979 2020

Then, within 24 hours, go to a Localiza branch to:

1. Submit the Incident Report;
2. Fill out the Claim Notice;
3. Decide on the best way to pay for the vehicle damages.

Reminder: It is important that you, as a Localiza customer, pay for the damages to the vehicle even if you are not at fault for the accident. This is because, contractually, the Localiza vehicle is in your possession. You can make the payment at the service desk.