The first step is to contact the emergency services (SAMU, Police, and/or Fire Department) to file an Incident Report. Then, contact our 24-hour Emergency Customer Service Center via WhatsApp at the following number: 0800 979 2020

Then, within 24 hours, go to a Localiza branch to:

1. Submit the Incident Report;
2. Fill out the Claim Notice;
3. Decide on the best way to pay for the vehicle damages.

Reminder: It is the third party's responsibility to contact Localiza to start the compensation process. The third party should have the license plate number of the Localiza vehicle responsible for the accident. They can call our Third-Party Service Center at 0800 728 2758 or 4000 1458, Monday to Friday, from 8 AM to 6 PM.