The first step is to contact the emergency services (SAMU, Police, and/or Fire Department) to file an Incident Report. Then, contact our 24-hour Emergency Customer Service Center via WhatsApp at the following number: 0800 979 2020

Then, within 24 hours, go to a Localiza branch to:

1. Submit the Incident Report;
2. Fill out the Claim Notice;
3. Make the co-payment for Theft or Robbery of the vehicle.