Everything you need about your rental, in one place!
How can we help you today?
First access to the website or app?
What is needed to rent a car?
Payment methods
Doubts
Adapted Car
Additional Driver
Car Care and Maintenance
Car Return
Emergencies
Fast Digital Pickup
Insurance and Protections
Localiza Loyalty Program
Loyalty Program and Discounts
Payment
Payment Tag
Rental Extension
Reservations
Social Name
Traffic Violations
Monthly Rental
Account
General Information
What payment methods are available for renting a car? How do I book a car rental?What is a Payment Tag?What is the Pre-Authorization?How is the Pre-Authorization done?Can I rent a car from Localiza without a credit card?What is the Pre-Authorization amount?Why haven't I received my Pre-Authorization refund yet?What is a Financially Responsible Person?Will the Financially Responsible Person be an Additional Driver?Can I split the payment between my card and the Financially Responsible Person's card?Where can I find my rental invoice?Is the Payment Tag available for Digital Fast Pickup?How do I know if the Payment Tag is active on my contract?How do I track toll charges with the Payment Tag?What if I don't want the Payment Tag?Can I use my own Payment Tag in a Localiza car?What do I need to rent a car from Localiza? What do I need to rent a car from Localiza? How far in advance should I make a reservation?How do I make a reservation?How do I know my reservation is confirmed?What car groups does Localiza offer?What models are included in each group?Can I choose the car model?Can I reserve a car with a driver?Is there a price difference between cities?Can I reserve a Localiza car in other countries?Does Localiza have airport locations?Does Localiza offer airport shuttle services?What if I booked through a partner (e.g., SMILES, DECOLAR, RENTCars)?What happens if I don't pick up my reservation?What is a Young Driver? And how does it work?Can I add an additional driver?Can I add an additional driver after my contract has started?Can I remove an additional driver from my contract?I'm a Gold or Platinum Loyalty Program member with one free additional driver. Can I add another?What should I do if my Additional Driver gets fined?What is an Adapted Car?What are the requirements for renting an Adapted Car?What groups and models of Adapted Cars are available?What adaptations are available in Adapted Cars?What should I do for my first access to the Localiza app or website?What if I receive an "Invalid user or password" message?What if I don't receive the validation code when recovering my password?My account is locked due to too many attempts. How do I unlock it?How do I update my registration details?What is a social name?Can I rent a vehicle using my social name?What documents do I need to reserve and pick up a car?What documents do I need to update to my social name in my registration?I'm already a Localiza customer. How do I use my social name?How do I use my social name for my first access to the app or website?How can I extend my car rental?When should I extend my car rental?Can I extend for just a few hours?What payment methods are available for extending the contract?Can I use my Loyalty Points to extend the contract?Does the extension guarantee the initial daily rate?Can I extend my contract without the previously contracted protection?I'm still using the car but haven't paid for the extension. What should I do?I noticed an extra charge during my contract extension. What could it be?I encountered an error while extending my contract online. What should I do?I want to extend my rental for more than 30 days. What should I do?I already have a monthly contract. Do I need to extend it?I'm an insurance customer and need to extend my contract. What should I do?How should I care for my rented car?What fuel should I use in the car?When should I change the car's oil?Can I park the rental car on the street?Can I drive the rental car on any day?Can I install accessories in my rental car? How do I know if it’s the time for car maintenance?Do I need to pay for car maintenance?Can I reschedule or cancel a maintenance appointment?Can I take the car to any repair shop?Can I get a replacement car during maintenance?Why did Localiza request a car replacement?Which vehicle will Localiza replace my car with?Will I have to pay to change cars? Do Localiza vehicles come with insurance and protections, or do I need to purchase them separatelyIs it mandatory to purchase a package, protection or insurance?What protections and insurance options does Localiza offer?What is the Pre-Set Damage Limit Cost?What are the costs of the protections and coverages offered by Localiza?In case of damage, is the Additional Driver covered by the protections?Can the customer lose coverage at any point?How should the car be returned to the branch?I’ve added the Car Protection to my contract and suffered damage/accident. How is the charge made?I didn’t purchase any protections and experienced damage or an incident. How is the charge applied?Do I need to refuel the car before returning it?I installed accessories in the car. Do I need to remove them before returning?When should I return the car?Can I return the car before the date chosen in my reservation?Can I return the car in a different city from where I picked it up?Is there a grace period for returning the car?With these 3 extra hours, can I pick up the car earlier than the time stated in the reservation?I want to return the car to a branch that closes early, so I won't use the 3 extra hours. Do I get a discount or can I return it the next day?If I return the car after the grace period, will I be charged extra? Also, how much does an extra hour cost?I exceeded the grace period by a few minutes. Will I be charged for a full hour?What is Fast Digital Pickup and how does it work?What are the requirements to reserve a car with Fast Digital Pickup?How can I make a Fast Digital Pickup reservation?What are the payment conditions for Fast Digital Pickup? Can I make changes to my Fast Digital Pickup reservation?Is the Payment Tag available for Fast Digital Pickup?It's my first Fast Digital Pickup reservation. How does Facial Recognition work?Do I need the Localiza app installed for Fast Digital Pickup?Can I choose the car when picking up with Fast Digital Pickup?How do I unlock the car with Fast Digital Pickup?What if I have questions during the Digital Pickup?How do I return a car that I picked up digitally?Can I include an Additional Driver to my Fast Digital Pickup reservation?Can I include add-ons to my Fast Digital Pickup reservation?Does Fast Digital Pickup earn points in the Localiza Loyalty Program?Can I use my points for Fast Digital Pickup contracts?I lost the vehicle key. What should I do?I lost the car documents. What should I do?I had an accident with a third party. What should I do?How does payment work if I hit a third party?A third party hit my rental car. What should I do?Am I entitled to a replacement car in case of an accident?Can anyone receive/pick up the replacement car?The car had a mechanical failure. What should I do?The car had a temporary breakdown but is now working. What should I do?If the car breaks down and can't be driven, will I be charged for the fuel tank if it's not full?The car was stolen. What should I do?The car was stolen but has been recovered. Do I still have to pay for anything?What is the importance of the Claim Notice and what happens if I don't fill it out?Does Localiza offer promotions or have partnerships with other companies?Where can I find Localiza's partner companies and get discounts?How do I use the Localiza discount?What is the Localiza Loyalty Program and how does it work?What are the categories and benefits of the Localiza Loyalty Program?How do I accumulate points in the Localiza Loyalty Program?How many rentals do I need for a free day?How do I redeem free days and upgrades using my loyalty benefits?How do I become a Gold or Platinum member?Does Fast Digital Pickup earn points in the Localiza Loyalty Program?Can I use my points for Fast Digital Pickup contracts?Can I use my Loyalty Points to extend the contract?Does Localiza receive all Traffic Violation Notifications from authorities?How do I know if I got fined with the rental car?My Additional Driver got fined. What should I do?Who will be appointed as the offending driver?How is the fine amount calculated?Can I choose how to pay a fine?I received a Traffic Violation Notification, but I disagree with it. Can I appeal?Can I delay the payment date of a fine?The boleto (payment slip) for my fine expired. What should I do?What is Localiza Monthly Rental and how does it work?What are the prerequisites for renting with Localiza Monthly?What is the Security Deposit?What are the payment methods for the monthly fee?I already have a monthly contract. Do I need to extend it?Can I return the car before the 30-day period ends?What are the plan options for the Monthly Rental?I exceeded my contracted mileage. How much will I pay?Can I change my contracted mileage allowance?How do I access my invoices?What defines a rental day for Localiza?Where can I access the vehicle registration document (CRLV)?How does digital CRLV validation work?What is the Environmental Protection Fee (TPA)?How is the TPA charged? What happens if I don't pay the TPA?Can I rent a car to work as a rideshare/app driver?